Refund policy
Returns & Refunds
We want you to love your Briar Swim piece. If something isn't quite right, here's everything you need to know about returns.
Change of Mind
If you've changed your mind, you can request a return within 5 days of receiving your order.
To be eligible for a return, your item must be:
- Unworn and unwashed
- In its original condition
- Free from makeup, fake tan, deodorant, perfume, body oils, stains or other marks and stains
-
Have the original hygiene sticker and tags intact
Please try swimwear on over underwear if you are unsure about sizing to help keep it hygienic.
Return shipping costs are the responsibility of the customer. Original shipping costs are non-refundable.
Once your return has been received and inspected, we'll let you know whether it has been approved. If approved, you'll receive a refund for the item price through your original payment method.
items that do not meet our return conditions will not be accepted. In this case, you will have the option to have the item returned to you at your cost. If we do not hear from you within 7 days, the item will be forfeited and disposed of.
Faulty or Incorrect Items
We take responsibility if your order arrives faulty, damaged or you receive the wrong item.
Please contact us at briarswimnz@gmail.com within 7 days of receiving your order, including your order number and clear photos of the issue.
If your item is confirmed to be faulty or incorrect, we'll work with you to arrange a replacement or refund.
This does not affect your rights under the New Zealand Consumer Guarantees Act.
Exchanges
We currently don't offer direct exchanges.
If you need a different size or style, you can return your original item (provided it meets our return conditions) and place a new order.
Please note that items are made to order, so availability may vary.
Sale Items
Sale items are final sale and cannot be returned for change of mind or sizing.
This does not affect your rights if an item is faulty or does not meet the guarantees required under New Zealand consumer law.
How to Request a Return
To request a return, email briarswimnz@gmail.com within the appropriate amount days of receiving your order, listed above.
Please include your order number and the reason for your return. We'll then provide you with the return instructions.
Please don't send anything back before your return has been approved.
Refunds
Once we receive your return, we'll inspect the item and let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.
If your item does not meet our return conditions, the item will not be accepted and will be shipped back to you at your own cost. If we do not hear from you within 7 days, the item will be forfeited and disposed of.
If you have any questions about returns, please contact us at briarswimnz@gmail.com.